Our Practice
Warburton Medical Group takes great care with the collection, storage, use, and disclosure of your personal and health information. Warburton Medical Group complies with both the Health Records Act 2001 (Vic), the Privacy Act 1998 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Privacy Policy
Appointments
Warburton Medical Group operates by appointment. We are committed to continuity of care and therefore we encourage you to see the same doctor, and will make every effort to achieve this for you. At times, this is not always possible, however our receptionist will try there best to accommodate you.
For a repeat script, you will need to book an appointment to see a Doctor. We ask that you book in at least 2-3 business days prior to running out of your script as we may not be able to accommodate you any earlier.
Longer appointments are required for insurance, medicals, pre-employment medicals, female health checks (including Pap. Tests), men’s health checks, surgical procedures, and travel health.
Please inform the receptionist when you are making an appointment for these, so enough time can be allowed for.
Interpreter / Hearing Impaired
We can arrange free language interpreters via the Translating & Interpreter Service or free Auslan interpreters for hearing impaired patients, for your appointment if required.
Please request this well in advance with our reception team.
Fees & Charges
Warburton Medical is a private billing clinic (there will be an out of pocket expense).
A.M.A. recommended rates apply to all consultations.
We accept cash, credit or debit card payments. Payment on the day of your appointment is required.
Bulk billing is available if you hold a valid Healthcare card, Pension card or Veteran card. Children 15 years and under are also bulk billed.
For private billings, a small out of pocket gap will apply to your account.
If by any chance you are suffering financial hardship, please discuss with your doctor during your consultation to see if your account can be bulk billed.
WARBURTON MEDICAL GROUP - PRACTICE INFORMATION
Parking and Access
Warburton Medical Group has wheelchair access at the rear of the building. With ample parking, and easy access to public transport.
Billing Arrangements
We direct bill Veteran Affairs card holders, Aged Pensioners and Health-care / Concession card holders.
Private patients will pay a gap beyond the Medicare refund. The gap payments will vary according to the complexity of service or procedure performed. We ask that the account be settled at the time of consultation. For your convenience payment can be made by cash, credit card or EFTPOS. This practice can process your claim immediately, whereupon your rebate will be paid directly into your cheque or savings account.
Pathology appointments or Nurse appointments incur a non-rebatable charge of $10.00. This is necessary because the government no longer funds nurse item numbers, so the cost is incurred by the patient.
Feedback & Complaints
We appreciate your feedback. If you have any questions or concerns, simply call us during Practice hours or contact us via email anytime, Email warbmed@warbmed.com.au
Booking a Long Appointment
If you require a work cover, complex medical, pre-employment assessment, Mental Health Plan, or a second opinion, please book a longer appointment.
Please bring any relevant letters and test results from other doctors if required. If more than one person wishes to be seen by your doctor at the same time, please advise reception.
Access to Health Information
Provision of access to health information incurs a fee. This fee depends on the level of access desired and the time involved.
New Patient
If you are a new patient to Warburton Medical, please ensure that you let our reception staff know. We will require some personal information, to book your appointment.
We can organize for your Individual’s Health Information be sent to us from another doctor or medical professional. Please complete the authority form located at reception
Telephoning your Doctor
Although most problems are best dealt with in consultation with your preferred Doctor. However our nurse will always be available during normal hours for emergency advice.
Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice. Each doctor’s policy on receiving and returning phone calls differs, so please check with our reception staff, on what your doctor preferred policy is.
Electronic Communications
Emailed changes of patient details, current script/referral requests or feedback and complaints are appreciated.
Anything outside of this is best discussed directly with your doctor. As our emails are not monitored regularly.
Please telephone reception for appointments and results enquiries as this will not be actioned via email.
Patient SMS Reminders
The clinic participates in national and state registers (e.g the Childhood Immunisation Register and the Victorian Cytology Register) and has the ability to send out patient reminders: i.e pap smears, vaccinations, health assessments, medication reviews, etc.
Please speak with your doctor if you do not want SMS reminders sent to your mobile, otherwise our clinic will prompt patients of any health reminders or upcoming appointments via SMS.
Test Results
Patients are requested to make an appointment to obtain test results. We strongly recommend, making a follow up appointment at the time of your initial consultation.
Patients with abnormal results will be recalled by our medical staff via telephone. If the patient is not contactable by telephone, a letter will be sent requesting they contact the clinic to make an appointment with the Doctor to discuss.
Running Late
Despite our best intentions, we sometimes run late! This happens when someone has needed unexpected urgent attention. Be assured when it comes to your turn, the doctor will give your problem the time it deserves.
If you can not wait for your doctor, please advise reception as they may be able to transfer your appointment to another treating doctor on duty. Or reschedule your appointment for a more convenient time.
If more than one member of the family wishes to see the doctor at the same time, please advise reception. As we need to allow for this when booking your appointment.
If for any reason you are dissatisfied with any aspect of the clinic’s services, we encourage you to discuss your concern with the Practice Manager.
Confidentiality
Every effort is made within the Practice to ensure that privacy is a top priority, both within the consulting area and in the waiting room. When patients paper health information is no longer required the Practice disposes of it by shredding.
Should privacy due to distress or discomfort etc. be needed by a waiting patient, there are other rooms available to them. Please discuss with our reception staff.